The Dunning-Kruger effect may be the most popular bias on the internet because it gives us the perfect reason to laugh at other people. Wikipedia tells us what you and me have always suspected: “people of low ability suffer from illusory superiority, mistakenly assessing their cognitive ability as greater than it is.” Bad designers suffer from it: … Dunning-Kruger effect
Alternative blindness means that “it is very difficult to think about other options if you already have a solution in your mind”. We’ve talked a lot about ‘alternative facts’ this year, but not enough about alternative options. It comes naturally to us to think fast, but not to think differently.
The action bias refers to “The tendency to act immediately, even if that action is probably useless, possibly even harmful”
It used to be quantitative data and qualitative data, the what and the why.
Today it’s big data and thick data.
De set aan tekeningen die ik maakte voor een lezing tijdens het UX event bij VGZ in 2018
I’ve wanted to draw a visual blog about service design for years and now I’ve done it :). I owe a lot to the book ‘Service design’ by Andy Polaine, Ben Reason & Lavrans Løvlie, so I want to thank them kindly for the information and the inspiration.