Joost Verweij

Cartooning, Service Design en Experience Design

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Bias – Suggestibility

Wikipedia suggests that suggestibility is “a form of misattribution where ideas suggested by a questioner are mistaken for memory”

Well, isn’t this the power every UX designer wishes for? Our ultimate goal is to make people do what we want them to do, isn’t it? It’s all about suggestion.

Memory steers action. Therefore, UX design isn’t just about suggesting what a user should do right now, but also about what a user should do next time. So never forget to round up a process. Think about the peak end rule and always provide good feedback when the user has completed his task. Why? Because we always want users to do just that little bit of extra work.

I know that it sounds a bit ugly but on the internet UX-designers really are the managers right behind you..

Back to all the biases

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Wie ben ik?

Ik teken cartoons en beeldverhalen. Ook voor mijn werk als Experience- en Service designer maak ik veel gebruik van beeld, zoals in procesplaten, visualisaties van klantervaringen en customer journeys.

Joost Verweij, Nijmegen
KvK 783 60 501
Btw-id NL003331873B87

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